The importance of Spa Quality Certification
To begin with, certification speaks aloud of your professionalism and supports a self-regulatory environment. It acts as a proof of your credibility as a spa establishment, which conforms to the code of conduct, qualification of therapists, spa quality standards, business operating procedures and most importantly instills consumer confidence.
Each spa on application of membership, undergoes a site inspection. Followed up by spot site inspections, with each year of membership. Complaints are addressed, where applicable, through site inspections.