Yes like with any sale of service or goods purchased the Consumer Act protects all consumers and ensures that Spa guests are protected from unprofessional practices
Spas employers are overseen by the bargaining council BHSEA and provinces have different requirements for time off, leave allocations and staff remuneration.
A: Spas regardless of their position, area or size are bound to follow health and safety regulations as part of statutory legislation for all businesses.
Ideally you should address this with the spa management; they might be in the process of changes. If you do not get a satisfactory answer feel free to contact the South African Spa Association.
Yes do ask your therapist if the treatment has changed and if you are not quite happy with the answer address the topic with the spa manager. Most spas have feedback forms and if you feel you would rather address in this manner do so.
The is entirely optional, if you feel the therapist has been exceptional, you are welcome to tip, at the recommended 10 - 15 percent. Tips should be left at the reception desk, which will have gratuity envelopes and pass them along to the therapist. Some spas include gratuity in the price, so it's always best to check before.
A: Nudity is probably the aspect of spa-going that causes guests the most anxiety. Most therapists go to great lengths to maintain guest modesty, stepping out of the treatment room to allow you to disrobe and get comfortable under the sheet on the massage table. If you're uncomfortable you don't have to undress completely; it's perfectly acceptable to wear underwear while having a massage. Alternatively, spas will often supply disposable undergarments to ensure modesty.
A: Be conscious that short-notice cancellations will probably incur a charge. Know the spa's cancellation policies when you book and give as much notice as possible if you change your appointment plans.
A: It's up to you. Spas make every effort to accommodate guest wishes in this regard. Keep in mind that at peak hours, it may be harder to fulfil your request. Remember to book in advance, if you prefer a particular therapist.
