Do Speak to a manager on duty, preferably before you check out. Spa professionals care deeply about customer satisfaction and need to know about areas of concern or needed improvement. By voicing your concern, you will allow the spa to address and correct any issues, and you give them the opportunity to make it right. You are welcome to contact the SA Spa Association if your complaint is not suitably handled and they in turn will contact the spa and ensure the situation is addressed.
After your treatment you will be directed by the spa staff to the relaxation area. Please take time to enjoy the spa: relaxation areas, hydrotherapy areas and a little spa cuisine, as this relaxation stage afterwards allows your body to absorb the therapeutic benefits of the treatment and renews your energy levels.
Good spa therapists will always give recommendations to support your wellbeing and suggest home care which is best for your needs. Home care is vital for spa guests’ benefits to be realized consistently.